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Spa Etiquette, Policies & Refunds

Cancellations: 24-hour cancellation notice is required for all appointments.
If you need to reschedule or cancel your appointment, please respectfully do so with 24 hours’ notice to avoid a $50 late cancellation fee for spa treatments exceeding $50 on our menu of services for guest pricing. Please arrive at least five minutes before your appointment start time or 15 minutes for new clients.

Late Arrivals: Please call the spa as soon as possible if you are running late to your appointment. If you are running late, you may still come in for your appointment, but the service may be shortened to accommodate the remainder of the time frame in which it was booked for. If you choose not to receive the service because you are running late, it will be considered a cancellation without 24-hour notice.

Personal Property Liability: Please leave your valuables at your side, at home, or in your vehicle. Unfortunately, the spa cannot be responsible for any lost or stolen items.

Gratuity Etiquette/Policy:  Standard gratuity for spa services is 15-20% on price of your service. Members are suggested to tip on member pricing. If you are unsure of the value of your service, feel free to ask the client coordinator upon check-out what the value is.If for some reason you are unsatisfied with a service, please notify a manger. We are happy to help!

Gratuity is reserved for estheticians only.  Tips may NOT be accepted for a medical services by a clinician, nurse practitioner, or physician’s assistant.

Gift Certificate Purchases: Promotional gift certificate purchases expire within one year of the purchase date. After one year only the paid value may be redeemed. No cash value or refunds for gift certificate purchases. However, spa credit can be exchanged for equal valued service.

Refunds/Returns: Products may be returned for spa credit within 14 days of purchase. No refunds for products returned after 14 days. No refunds for opened & used products. No refunds for gift certificate purchases.

Children: Children are welcome so long as they are not disruptive to other clients. In efforts to provide a comfortable environment for our clients, loud or crying children are not allowed.

Noise Disruptions: As a courtesy to other clients, loud or disruptive noise is not allowed. Please remember to use a “spa whisper”.

Politeness Policy: It is our policy to treat each client politely and with respect. We ask for the same courtesy in return. Cursing or derogatory speech will also not be tolerated.Clients that engage in aggressive, loud, threatening, or inappropriate behavior will be asked to leave the premises immediately and will not be permitted to return.

Privacy Policy for our Clients
We at Face to Face Spa, LLC., the sponsor of the web site, respect our customers’ right to privacy and need for secure communications. Our Privacy Policy has been developed to provide you with an understanding of how we will use any personally identifiable information which you provide to us. Personally identifiable information is information that concerns you, individually, and that would enable someone to contact you. Such personally identifiable information is governed by our Privacy Policy and your use of this web site constitutes your acceptance of our Privacy Policy and the practices it describes.

Please note that our Privacy Policy governs personally identifiable information provided to us via our web site. It does not govern communications that you may have with others which reference our web site or products, such as communications with third-party service providers who use our products

Text & Email Communication Notice
By providing a contact telephone number and/or e-mail address, you hereby consent, acknowledge and agree that we may send you e-mail and/or text message notifications or initiate auto-dialed pre-recorded telephone reminder communications to the e-mail address and/or telephone number(s) provided, which may be generated using automated technology.

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We respect your opinions. If you have any questions or comments about our policies please contact us at

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